FAQs

Purchasing through TBI is a service to you – giving purchasing power to TBI helps streamline the design & installation process as it gives TBI control over orders to troubleshoot any potential issues directly with vendors while also allowing us to maintain strong partnerships with various vendors. Therefore, it is company policy that shopping our products may not be done on the client’s end and we ask that you do not select or purchase items that are within our design scope for the duration of the project. You have hired us to design and complete a vision for your space, and company policy states that all selections made by the TBI team must be purchased through the TBI team. That being said, we are always open to discussing client requests for additional items that may be desired for a space. We just ask to be consulted so the overall design & fit for the space is considered by the designer and merchandise ordering is continued to be managed by the TBI Team. Please be sure to communicate your involvement preferences up front so we can ensure our policies and your needs are aligned to determine if TBI is the right fit for you and your project.

This depends on the scope of the project and what is purchased. We do our best to give you a general timeline of work for your project, but occasionally there are delays caused by weather, vendor availability, factory errors, and other unpredictable influences, that are out of our control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.

If minor changes to the space are needed, TBI and the client may discuss adding items to the package total. If additional spaces would like to be added, the client would enter into a new contract with TBI to reflect the increase in scope.

Having a budget is very important for the project running smoothly and for your expectations to be met. We aim to give at least 2 different priced packages within the initially communicated budget range, and will use package pricing as a guide for total project budget. Any additions to cost past package selection will be communicated for client approval.

Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by Theresa Butler Interiors go into a licensed, bonded, insured and climate-controlled warehouse awaiting installation. It is our policy to not deliver items to client’s homes directly or in multiple trips.